A 21-year-old claims he was mistakenly banned from flying with easyJet because of his name.
Kieran Harris, from Cheshire, was scheduled to fly to Alicante on May 25 with the low-cost carrier, having booked since last month, reports the airline. Mirror.
However, the airline contacted him the day before his flight from Liverpool to tell him he was banned from boarding “due to disruptive behaviour”, and that he had in fact received ” 10-year ban on flying” with the airline, lasting “until March 15, 2031”.
Mr Harris claims that easyJet mistook him for a man with the same name and date of birth as him, who was sentenced to 12 weeks in prison after “behaving aggressively and abusively” on a flight in 2021. .
Talk to MirrorMr Harris said: “My friend got an email at 6pm the night before the flight, saying they have this 10-year flight ban. I was gutted.
“I’m not on the reservation list anymore, I don’t have a seat on the flight.
“We’ve had this before. Apparently this person has the same name and date of birth as me.”
Mr. Harris told Mirror that the matter was eventually resolved after the airline requested a photo of his passport to confirm his identity. However, this only gave him a few hours to get to the airport.
He added that the “extremely stressful” experience “has made me less likely to want to fly with easyJet in the future”.
“We booked the holiday a month ago and we even booked online over a week ago, so there was plenty of time for them to contact us.
“I was gutted because I signed up for a day off work [for the flight] and basically I can’t work today because I spent the whole day calling easyJet to sort this out.”
easyJet spokesman said independence: “We deeply regret that Mr. Harris was incorrectly informed that he was unable to fly with us. We have made this decision in good faith as Mr Harris shares the same name and date of birth and is flying from the same area of the UK as a passenger we had previously banned for a serious breach. weight on the plane.
“As soon as Mr. Harris contacted us, we resolved the issue and while he flew as originally planned, we understood this would be disappointing so our team contacted contact him and will make a gesture of goodwill based on his experience.”
This is not the only complication Mr. Harris has encountered as a result of name-sharing, his mother, Sheena, told The New York Times. Mirror that “last May, in the early hours of the morning, the Met police arrived at the door”.
“They broke into the house, broke into his bedroom and made him go downstairs.
“Then their attitudes started to change, and it was clear that they saw him and his appearance and started backing off a bit.
“I’m starting to think we need to seek legal advice. If this incorrect information is shared by easyJet, that could cause some pretty serious problems.”