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Airline cabin crew to work with Guide Dogs to help support those with a visual impairment

Virgin Atlantic has partnered with the charity to provide each cabin crew member with online resources integrated into their broader training program, to improve accessibility and create a more immersive experience. more comprehensive travel experience.

It comes after a poll of 250 visually impaired adults found that 59% wanted to travel abroad more.

And 84 percent would feel more comfortable flying if the crew had been better educated about the visual impairment.

More than half (56%) have felt uncomfortable traveling by plane at some point in the past.

Reasons include feeling nervous at airport check-in (38%), reading food menus (34%) and storing luggage (32%).

To improve the travel experience, 65% would like to see airlines conduct training to understand how they can better assist visually impaired passengers.

And 59% said it would be great if airlines consulted people with visual impairments to improve their policies.

Corneel Koster, Virgin Atlantic chief executive and customer, said: “We believe anyone can conquer the world and that means making sure every one of our customers has a great experience. as possible as they fly with us.

“Our partnership with Guide Dogs is part of this journey and aims to broaden our understanding of travelers with vision loss, ensuring that we make it easy for everyone to more airplanes.

“We recognize that there is more work to be done but look forward to making a real impact together as our partnership grows.”

The charity’s training course aims to assist customers by guiding the team on best practices when helping people with visual impairments.

It covers topics from approaching people with vision loss, to navigating tight or busy spaces, stairs, steps and doors, to sitting down.

The best positions for guide dogs to rest on the plane during these long journeys will also be another focus.

Airline employees will also have the opportunity to participate in more in-depth practical training where they will learn how to safely guide the visually impaired with confidence, skill and empathy.

John Welsman, customer experience lead at Guide Dogs, said: “We are delighted to partner with Virgin Atlantic and hope our long-term partnership will result in impactful innovations. markedly on the lives of people with vision loss.

“By providing advice to cabin crew and having them attend training for vision guides, we hope blind and visually impaired passengers will travel confidently as fully and independently as possible. body.”


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