London Waterloo station: Passengers say ‘don’t travel’ after massive signal loss
The signal loss that plunged Britain’s busiest rail station into chaos has been rectified but evening rush hour can still cause serious disruption.
Commuters have been advised to stay away from London’s Waterloo station this evening, as only one or two trains an hour will run on busy routes.
Mark Killick, route manager for Network Rail Wessex, said: “We found a 600 meter cable that was defective. The good news is that we have managed to make temporary changes to restore the signal system.
“We are working closely with Southwest Rail to reintroduce train services, but we are advising customers that there will be disruption for the rest of the day.”
independenceSimon Calder’s travel correspondent was at the station on Thursday morning and reports that ticket acceptance has been made to allow Southwest Railroad passengers to use Southern, CrossCountry and GWR trains to make the trip. now itineraries along reasonable routes, with tickets also valid on London Underground trains where appropriate.
Travelers will be able to claim a full refund if they are unable to travel, and season ticket buyers will receive a refund of the day.
Network Rail says evening rush hour will be disrupted
Network Rail said disruption to people going into and out of Waterloo is expected to continue into rush hour later this evening.
Mark Killick, route manager for Network Rail Wessex, said: “We found a 600 meter cable that was defective.
“The good news is that we have managed to make temporary changes to restore the signal system.
“We are working closely with Southwest Rail to reintroduce train services, but we are advising customers that there will be disruption for the rest of the day.”
He said there will be more trains running than in the morning but passengers are still advised not to travel.
Liam JamesApril 13, 2023 15:09
Update: What trains are still running from Waterloo?
Here’s the latest from National Rail about lines running to and from Waterloo.
Very little has changed from the past other than trains now stopping at Queenstown Road.
- 2 flights per hour between Reading and London Waterloo
- 2 flights per hour between Windsor & Eton Riverside and London Waterloo
- 2 flights per hour between Weybridge and London Waterloo via Staines
- 2 flights per hour between Shepperton and London Waterloo via Richmond
- 2 flights per hour between Ascot and Aldershot
- 2 flights per hour between Farnham and Guildford
- 1 flight per hour between Portsmouth and Southampton
- 1 service per hour between Salisbury and Romsey via Southampton Central
- 2 flights per hour between Brockenhurst and Lymington Pier
- 1 train per hour between Exeter St Davids and Wimbledon
- West of England Shuttles between Basingstoke and Salisbury will run as booked
Liam JamesApril 13, 2023 14:04
South West Rail service plummets – ‘we don’t have time to get normal services back up’
Simon CalderOur travel correspondent, has more information on the disruption at Waterloo station:
Disruption caused by signal problems at London Waterloo is expected to continue all day.
Southwest Railway said: “We advise customers not to attempt to travel.”
The train operator has set out the service to be heavily reduced running on “a very limited number of lines”.
Two trains per hour will run from London Waterloo to:
- Read
- Windsor & Eton Riverside
- Weybridge via Staines
- Shepperton via Richmond
There are also two services per hour between Ascot and Aldershot and between Farnham and Guildford.
“If you have a ticket for Southwest Rail service today, you can use your ticket for services on Friday, April 14,” the train operator said.
“The disruption will affect other services across the wider network, so please check before you travel.”
“Engineers are working to restore the signal.”
But Southwest Railway insisted: “We don’t have time for normal services to resume.”
(Simon Calder)
Matt MathersApril 13, 2023 12:04
Train departs from Waterloo to Basingstoke
Trains to and from London Waterloo every 5 or 10 minutes from platforms are not affected by major signal problems, Simon Calder reports.
The first train of the day from Waterloo to Basingstoke leaves platform 15 at 10:12 am.
Passengers will be able to change at Hampshire station for trains to Southampton and Bournemouth.
According to observations from The Independent, about every 90 minutes a train departs on the main line.
However, not everyone has a difficult journey. A family of four from the South Coast reported ‘every train was on time’ following a trip from Sussex via Clapham Junction.
(Simon Calder)
Matt MathersApril 13, 2023 11:26
Refunds, Rerouting, and Retimers
Any passenger with a pre-purchased ticket who is unable to travel to, from or through London Waterloo because of a signal failure can receive a full refund.
Additionally, South Western Railway said: “If you have an April 13, 2023 ticket and are unable to travel today, you can use your ticket for services on Friday April 14.”
Season ticket holders will receive a refund for the day if they are unable to travel.
Accepting tickets on site allows South West Rail passengers to use Southern, CrossCountry and GWR trains to make the journey along reasonable routes, with tickets also valid on London Underground trains when appropriate.
Andy GregoryApril 13, 2023 10:31
‘New technology to make trains run more efficiently and improve punctuality’ was installed at Waterloo in 2017
In the summer of 2017, most of Waterloo station closed for 24 days to expand some platforms and install “new technology to make trains more efficient and improve punctuality”.
It was described by Network Rail as: “One of the most important and complex engineering projects at Waterloo Station in the last century.”
The project is part of the £800 million Waterloo & South West Upgrade Project, which aims to increase capacity as well as improve reliability.
At the time, Network Rail said: “During the morning rush hour, more than 600 passengers arrive every minute, the equivalent of a full double-decker bus arriving at the station every eight seconds for three hours.”
Passenger numbers fell to almost zero during the Covid pandemic and are still far short of the 2010 numbers.
Simon CalderApril 13, 2023 10:22
‘A very worrying situation, for such a serious incident to cause so much economic and social damage’
in him daily travel podcast – recorded at London Waterloo – The Independent travel correspondent, Simon Calder, says:
“There will be tens of thousands of people affected by today’s closure. It will also further destabilize passenger confidence. Remember we’ve had dozens of days without trains due to the strikes that have taken place over the past 10 months.
“We are also seeing damage as the Nuneham Viaduct in Oxfordshire, which is the main route from Manchester and Birmingham to the south coast, is closed at least until June because of damaged viaducts.
“It shows the reliability of the railway to the point where, as I have gathered from various comments on Twitter: ‘Why would anyone try a journey with different ways of doing things?’
“This is a very worrying situation, to have such a serious incident cause a lot of economic and social damage. This will wipe out millions of pounds in ticket sales.
“I think it requires a number of answers: How could it have happened? Why does it happen? What is being done about it to prevent it from happening again?
“Meanwhile, if you’re traveling anywhere today, best of luck.”
Andy GregoryApril 13, 2023 10:07
Train leaving London Waterloo for Portsmouth
Signal problems at London Waterloo affected the majority of passengers. The closure of platforms 1 to 14 means that all normal services on the main line to Wimbledon and Woking are disrupted. Southwest Rail and Network Rail are attempting to run some trains on unaffected platforms, 15-19.
Trains on the line to Reading from platforms 20-24 – the former Eurostar section of the station – are running with delays and cancellations.
A train has just left London Waterloo for Portsmouth Harbour, the first main line of the morning will depart on the main line.
Signs in the terminal warn of “Major Disruption” on all lines.
Simon CalderApril 13, 2023 09:54
‘That’s par for the course, isn’t it?’ disappointed traveler says
Kevin Skilton, a construction manager from Tunbridge Wells, arrives in London Waterloo and discovers that his planned trip to New Milton has been thwarted due to signal problems that have wiped out most of the morning rush hour. at the busiest station in England.
“Complete disruption,” he said independence. “Most of the routes out of here are down. I would go to our London office or come home and work from home.
“Unfortunately for me, I haven’t been on the train for eight or nine days.
“That’s face value for the course, isn’t it? We rely on technology a lot, you know, things happen. We just need to plan the replacement.
Kevin Skilton will likely have to work from home due to ‘complete disruption’
(Simon Calder/The Independent)
Simon CalderApril 13, 2023 09:43
Which trains are still running?
Until further notice, a significantly reduced service will operate to and from London Waterloo on a very limited number of lines, according to National Rail. Here is the current list:
- 2 flights per hour between Reading and London Waterloo
- 2 flights per hour between Windsor & Eton Riverside and London Waterloo
- 2 flights per hour between Weybridge and London Waterloo via Staines
- 2 flights per hour between Shepperton and London Waterloo via Richmond
- 2 flights per hour between Ascot and Aldershot
- 2 flights per hour between Farnham and Guildford
- 1 flight per hour between Portsmouth and Southampton
- 1 service per hour between Salisbury and Romsey via Southampton Central
- 2 flights per hour between Brockenhurst and Lymington Pier
- 1 train per hour between Exeter St Davids and Wimbledon
- West of England Shuttles between Basingstoke and Salisbury will run as booked
- Queenstown Road will not be serviced
Andy GregoryApril 13, 2023 09:24